Shipping policy

Shipping Policy for Spaze Naturo Comfort

Thank you for choosing Spaze Naturo Comfort. We are committed to delivering your new mattress safely and efficiently directly from our factory to your door.

Order Processing & Dispatch

  • Processing Time: All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • Manufacturing Time: Since our mattresses are often manufactured or freshly prepared to order at our facility, please allow an additional 2 to 5 business days for production before dispatch.

  • Notification: You will receive another notification email with tracking information when your order has shipped.

Shipping Rates & Delivery Estimates

  • Standard Shipping: We offer standard shipping across India. Shipping charges for your order will be calculated and displayed at checkout.

  • Delivery Timeframes: Standard delivery typically takes 5 to 10 business days from the date of dispatch, depending on your location. Deliveries to remote or non-metro areas may take slightly longer.

  • Free Shipping: We may offer free shipping promotions on specific models (like the SNC Deluxe or SNC Dr Spine) or for orders over a certain value. Please check our website banner for current promotions.

Delivery Process

  • Courier Partners: We partner with reliable logistics providers to ensure the safe handling of large items like mattresses.

  • Doorstep Delivery: Deliveries are typically made to the ground floor doorstep. If you require assistance moving the mattress to a higher floor, please ensure adequate help is available or contact us beforehand to see if special arrangements can be made (additional charges may apply).

  • Unboxing: For compressed or roll-packed models, please follow the unboxing instructions provided carefully upon receipt.

Order Tracking

  • Once your Spaze Naturo Comfort mattress is dispatched, you will receive a tracking number via email or SMS. You can use this number on our courier partner’s website to track the status of your delivery.

Damages or Issues Upon Delivery

  • Please inspect your mattress packaging carefully upon delivery.

  • If you notice significant damage to the packaging, please note it with the delivery personnel before signing.

  • If the mattress itself is damaged or defective upon opening, please contact us immediately at [Insert Contact Email] with clear photos of the damage, and we will arrange a replacement or resolve the issue promptly.

Contact Us
If you have any further questions about our shipping policy or need assistance with an existing order, please contact us at:

  • Email: [spazenaturocomfort@gmail.com]

  • Phone: [9870261604]

  • Website: spazenaturo.in